FAQ

Frequently Asked Questions

Everything buyers ask us about hotel towels and linens — MOQ, design, samples, production, shipping and pricing.

General

What kind of company is HotelsLinen?

We are a B2B manufacturer of hotel towels, bath linens and bed linens based in Nantong Home Textile Zone, Jiangsu, China. We make made-to-order towels, sheets, duvet covers and pillowcases for hotels, resorts, spas, hospitals, gyms and distributors worldwide.

Where are your towels made?

All products are made in our own factory in the Nantong Home Textile Zone, Jiangsu Province, China, and shipped worldwide — usually through Shanghai Port.

Do you provide free samples?

Yes — we provide free samples; you only cover shipping. We'll send the style, size and color you select so you can check the fabric, weight and finish before committing.

What products can you make?

Bath towels, hand towels, washcloths, bath sheets, pool and beach towels, plus bed linens — flat sheets, fitted sheets, duvet covers and pillowcases. If you are not sure whether your item can be made, contact us.

About Orders

What is your minimum order quantity?

Our MOQ is 500 pieces per style and color for most towel and linen types.

Can you make all sizes?

Yes — we produce every common towel size, from washcloth to bath sheet, plus custom dimensions and bed linen sizes from twin to king.

Do you provide packaging?

Yes. We provide packaging design and production — inner labels, tags, plastic bags, boxes and outer cartons — so your linen arrives ready for the shelf or the housekeeping cart.

What materials do you use?

Usually cotton. We also work in Egyptian cotton, Turkish cotton, bamboo and microfiber according to your needs.

Customization & Design

Can you add my logo?

Yes. We add logos by embroidery, woven label or print, and we can produce your inner label, hang tag and packaging under your own brand.

Is design really free?

Yes — design is free for all customers. We have dedicated staff to help, and you get free design and revisions until you are satisfied.

What file formats do you accept?

We accept artwork in most common formats — vector files (AI, PDF, SVG) work best for embroidery and labels, and high-resolution images for print.

Can you match my brand colors?

Yes — we match from our in-stock palette or custom-dye to your exact Pantone reference.

Production & Shipping

What is your production time?

Our standard production time is about 4 weeks plus shipping, after sample approval. Rush production is available — contact us to confirm your timeline.

Do you offer rush orders?

Yes, rush orders are available. Contact us as early as possible so we can confirm we can produce them for you.

Where do you ship from?

Our factory in Nantong, China — shipment is usually through Shanghai Port.

Do you ship worldwide?

Yes, we ship worldwide. Different regions have different policies, and there may be additional taxes or surcharges.

Do you provide tracking?

Yes — once your order ships, we email you the tracking information.

About Pricing

How is pricing determined?

Price depends on the material, GSM weight, size and quantity — the larger the order, the better the discount. Contact our sales team for an exact quote.

Are there hidden fees?

No additional fees — no setup fees and no rush fees.

What payment methods do you accept?

We support credit cards, PayPal and T/T bank transfer.

Still have questions? Our support team can answer anything about hotel towels and linens — contact us.

Ready to Start Your Order?

Send your spec or idea — we'll quote within 24 hours.

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